CANCELLATION POLICY

I have established the following policies for Cancellations, No-Shows, Rescheduling, late arrivals, payments and appointment rules to ensure mutual respect of you, myself and other clients. I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you please be sure not to bring guests or small children to the salon. when booking an appointment you are required to put a card on file payment is always due at the time of the service. I understand that schedule change may be necessary. Should you need to cancel or reschedule your appointment, I ask that all clients: CANCEL OR RESCHEDULE YOUR APPOINTMENT A MINIMUM OF 48 HOURS IN ADVANCE This will provide me the opportunity to reschedule another client. Constant rescheduling of 5+ times will result in a 50% service fee and you will not be allowed to prebook. Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled. Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s). All clients arriving more than 15 minutes late for their appointment may be asked to reschedule their appointment and charged a fee of 50% if there is not enough time to perform the schedule service(s). Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment. If the card declines, a hold will be put on your profile in my system. All fees must be paid before booking a new appointment. Thank you for your understanding. I appreciate your business. Samantha Ahumada